Privacy Policy
Effective Date: February 28, 2025
1. Introduction
Canadian Commercial Cleaners ("we", "our", "us") is dedicated to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website www.canadiancommercialcleaners.com or use our cleaning services.
By using our services or browsing our website, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following types of personal information to effectively provide our commercial cleaning services:
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Contact Information: Name, business name, phone number, email address, and service address.
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Service Information: Details about the cleaning services you request, including scheduling and service frequency.
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Billing Information: Payment information such as credit card details, billing address, and transaction records (processed through secure third-party payment processors).
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Website Usage Information: Data about how you interact with our website, such as IP address, browser type, device information, and usage patterns (collected via cookies and similar tracking technologies).
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Other Information: Any additional personal information you provide voluntarily, including feedback or inquiries.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
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Providing Services: To deliver and manage the cleaning services you request, including scheduling, invoicing, and customer support.
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Communication: To respond to inquiries, requests, and customer feedback, as well as to keep you informed about your services.
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Processing Payments: To securely process payments for our services.
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Improving Services: To enhance your experience on our website and improve our offerings based on usage data and feedback.
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Marketing & Promotions: To send you marketing materials, promotional offers, and newsletters, if you have opted in to receive such communications.
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Compliance: To fulfill legal obligations, enforce agreements, and protect against fraud.
4. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information. We may, however, share your information under the following circumstances:
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Service Providers: We may share your personal information with trusted third-party service providers who assist us in providing services (e.g., payment processors, website hosting services, or customer support providers).
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Legal Compliance: We may disclose your personal information if required by law or in response to lawful requests by public authorities (e.g., to comply with a subpoena or a government inquiry).
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your browsing experience, personalize content, and analyze traffic on our website. Cookies are small files stored on your device that help us understand how you interact with our site. You can manage or disable cookies through your browser settings, but please note that some features of our website may not function properly if cookies are disabled.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Once your information is no longer required, we will take reasonable steps to securely delete or anonymize it.
7. Your Rights
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
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Access: Request a copy of the personal information we hold about you.
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Correction: Request that any inaccurate or incomplete personal information be corrected.
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Withdraw Consent: You may withdraw your consent for the collection, use, or disclosure of your personal information at any time, subject to legal or contractual obligations.
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Deletion: Request the deletion of your personal information, subject to any applicable legal or business retention requirements.
To exercise these rights or if you have any concerns regarding your personal information, please contact us using the details below.
8. Security of Your Information
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard encryption technologies and secure servers to safeguard your data. However, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.
9. Third-Party Websites
Our website may contain links to third-party websites for your convenience. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of external websites. We recommend reviewing the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will update the “Effective Date” at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
Canadian Commercial Cleaners
43 Celadine Drive, Markham, ON, L3R 2M3
Email: csr@canadiancommercialcleaners.com
Website: www.canadiancommercialcleaners.com
